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Frequently asked Questions.

  • Can you help me with _________?
    Our unique approach can be effective for a wide range of pain problems and functional disturbances. We use a combination of Neurofunctional Acupuncture, manual therapy and movement retraining to help you feel better. We often work with clients who have not been fully satisfied with traditional approaches to Physiotherapy. Our integrative approach is also an effective way to proactively support your physical health and performance, even in the absence of pain or inury. We have experience in treating many different pain problems and injuries but if you have specific questions, please feel free to reach out!
  • Will I receive treatment at my initial assessment?
    Absolutely. While we start your initial assessment with a thorough interview and neurofunctional assessment, you will also receive treatment intervention at your first appointment. You will also find that we continually re-assess things throughout your treatment to ensure we are making changes within each session.
  • How long are your appointments?
    Our appointments lengths vary, however, you will notice that they are longer than traditional Physiotherapy appointments. You can find the specific details on our online booking page. Our longer appointment times are to ensure that we have time to develop a thorough understanding of your problem and to make changes within each session. In addition to our longer appointment times, you will have the full attention of your Physiotherapist for the entire duration of your appointment.
  • How many sessions do I need?
    This is a tough one to answer. The number of sessions you need will be dependent on your issue, your general health and your goals. In other words, it is dependent on where you are currently and how far you want to go. Typically, you should notice improvements within a few sessions. If not, we likely need to reevaluate our treatment plan. If your problem is relatively new, it may take around 5 sessions for things to get to where you want them. If your issue is longer standing, it may take up to 10 or more sessions. Because of our longer appointment times, we typically meet less frequently than you may have experienced at other Physiotherapy clinics. We are also big advocates for proactive care (i.e. Performance Care). Once you have recovered from your injury or pain problem, many clients like to continue with regular treatments to keep them functioning fully and feeling good. These may occur on a bi-weekly, monthly or bimonthly basis depending on your goals.
  • How is your treatment different from traditional physiotherapy or massage therapy?
    At East Mill Physio we look at things through a very holistic lens and treat using an integrative approach. Our assessment and treatment extend far beyond your area of complaint to ensure we are optimizing the function of your whole body. In addition to your neuromusculoskeletal system, we also consider your whole health (digestion, hormones, etc) and lifestyle (sleep, diet, stress) in determining a treatment plan that will best help you feel better and keep you performing optimally through life. We believe that having a healthcare team is key to athletic longevity and are here to help guide you. Additionally, our expertise in neurofunctional acupuncture provides a treatment modality that can effectively be used in minimizing injury risk and improving performance even in the absence of a pain problem. Our longer appointment times allow us the time to make real-time changes in your function by tapping into the power of your nervous system.
  • What is Performance Care?
    Performance Care is a specialized application of Physiotherapy and Neurofunctional Acupuncture designed to help you maintain and optimize your health and physical function. It is the proactive support that helps your body meet the physical demands required to do the activities you love, for life. Each Performance Care appointment involves a thorough assessment and treatment of your nerve function, which ultimately dictates your ability to move properly, resist injury and perform optimally. Even in the absence of pain, if we do not have full nerve function, we cannot move fully and perform optimally. Neurofunctional acupuncture can then be used to restore function in the nervous system. You can learn more HERE.
  • Do you accept MVA or WSIB Cases?
    At this time do not accept Motor Vehicle Accident (MVA) or Workplace injury (WSIB) cases.
  • Do you do direct billing?
    We do not bill directly to your insurance provider. Following your appointment, you will be provided with a receipt. If you have a benefits plan, you can submit this receipt to your insurance company for reimbursement.

Here's what you need to know! 

Contact Us if you still have questions.  We're always happy to help!

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